REFUNDS AND FEES
If your insurance pays more than expected after payments of coinsurance and copayments, we will automatically refund these amounts to the guarantor via a check.
MISSED APPOINTMENTS, LATE CANCELLATIONS, BROKEN APPOINTMENT FEES
Except in emergency situations, you can expect us to be on time for you and we will appreciate the same courtesy. Your appointment time is reserved for you and your child alone, and without notice, in advance, we are generally unable to make use of missed appointment time. Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. Cancellations are requested at least 24 hours prior to the appointment.
A fee of $50 is charged for appointments missed or broken with less than 48 working hours' notice. If you incur two or more missed appointments we reserve the right to exclude you from scheduling any future appointments for your family.
Late arrivals- if a patient is late for an appointment, the appointment may need to be rescheduled. This is to ensure that the patients who arrive on time do not wait longer than necessary to see the provider. You may be given the option to wait for another appointment time on the same day if one is available.
If your schedule does not permit you to plan in advance, we might suggest placing you on our list of patients to call on a short notice basis.