REFUNDS AND FEES
If your insurance pays more than expected after payments of coinsurance and copayments, we will automatically refund these amounts to the guarantor via a check.
MISSED APPOINTMENTS, LATE CANCELLATIONS, BROKEN APPOINTMENT FEES
Except in emergency situations, you can expect us to be on time for you and we will appreciate the same courtesy. Your appointment time is reserved for you and your child alone, and without notice, in advance, we are generally unable to make use of missed appointment time. Broken appointments represent a huge cost to us, to you, and to other patients who could have been seen in the time set aside for you. Cancellations are required at least 48 business hours prior to your scheduled appointment.
A fee of $50 will be applied for appointments that are missed or canceled with less than 48 business hours' notice. If you have two or more missed appointments, we reserve the right to no longer reserve appointments for your family.
Late arrivals- if a patient is late for an appointment, the appointment may need to be rescheduled. This is to ensure that the patients who arrive on time do not wait longer than necessary to see the provider.
If your schedule does not permit you to plan in advance, we might suggest placing you on our list of patients to call on a same day basis.
Confirmation requirement- All appointments require confirmations 48 business hours' in advance. Failure to confirm will result in forfeiture of your child(dren) appointment(s).