INSURANCE

Dental insurance plan benefits are determined by your employer, not your dentist. Your dental insurance plan is a contract between you and your insurance company and understanding your plan is your responsibility. An insurance plan is not a guarantee of payment, as not all services are covered benefits in all contracts. Your employer has selected the level of coverage based on your premium paid.  Our doctors diagnose treatment based on your dental health and NOT your insurance coverage. 

Please realize that dental insurance isn’t really insurance, it is a benefit provided by an employer to help their employees pay for routine dental services.  As a courtesy, we will file your claim for you if you present your dental plan card and all required subscriber information.  Any assistance in these matters by our staff is given strictly as a courtesy and implies no responsibility on their part for filing, follow-through, or confirmation of coverage. 

In most cases you have authorized insurance payments to come directly to us. If an insurance payment gets mailed to the Subscriber instead, we will process a statement and payment will be due by the Subscriber.  To speed up insurance processing, it is important that you are familiar with your insurance coverage and provide us with accurate information. It is your responsibility to bring your current dental insurance information with you to every visit. 

FINANCIAL AGREEMENT

We feel that everyone benefits when there is a definitive and clear financial agreement prior to treatment.  You may request a pre-treatment estimate for your dental procedure(s), but those may take 4-6 weeks to complete and will delay your treatment.  Before treatment is performed, we will discuss treatment and financial obligations and will do our best to give you a rough estimate of your investment in your dental health for each visit. Please be prepared to pay your estimated deductibles and/or co-payments when you arrive for your scheduled appointment.  You are responsible for payment of all services regardless of the payable benefit.

A 50% copay down payment is required when scheduling restorative time in the doctor’s schedules. 

You will be expected to pay in-full for all services rendered if your insurance is unable to be verified before treatment, or if the insurance company does not pay for the services rendered.  For your convenience we accept cash, check and credit card.  There is a fee of $50 for any returned checks. 

CANCELLATION POLICY

Each time you make an appointment we exclusively reserve time in our schedule for both you, as the patient, and with our dental team.  We do understand emergencies arise, but if you can no longer keep your reservation, please give us a minimum of two (2) business days’ notice to avoid the $50/hour broken appointment fee. 

MINOR CHILDREN

It is our office policy that all minor children (under 18) are accompanied by a parent or guardian to all dental visits.  There may be paperwork updates, payments needed, necessary health discussions and/or appointment scheduling that require a parent or guardian present and accounted for.  Please consider this when scheduling.

I have read, understand and agree to the above office policies.