Your appointments are very important to us. They are reserved especially for you. We understand that scheduling conflicts and adjustments are, at times, necessary. We respectfully request a 24-business hour notice to cancel or reschedule an appointment. Since the office is closed on Friday, appropriate notice to cancel or reschedule an appointment for Monday requires a call to the office on Thursday by 12 noon.
Please understand that when you forget, cancel, or change an appointment without giving enough notice, we miss the opportunity to fill that appointment time and patients on our waitlist miss the opportunity to receive services.
Please understand that it is your responsibility to remember your appointment dates and times. As a courtesy, if you have provided a valid email address and text capable telephone number you will be sent reminders of your appointment via these methods. Not receiving an electronic notification is not a sufficient reason to miss your appointment.
**Charges incurred will be equal to $100 per appointment hour. Some appointments are up to 3 to 4 hours long depending on the treatment needed. If you fail to show up for, cancel or reschedule this appointment without proper notification, as detailed above, your credit card will be charged.
With your consent, your credit card information will be securely held and stored with full encryption. To reschedule your most recently missed appointment, you will be required to provide us with a credit card to reserve your next appointment with us.
I hereby authorize Kernan Family Dental to keep my Card information on file for payment of the cancellation fee of $100 per scheduled appointment hour should I fail to keep my appointment by either failure to show, cancellation or rescheduling without sufficient notice (24 business hours or by Thursday 12 noon if the appointment is scheduled for the following Monday.)
If my Card information changes for any reason, I will notify Kernan Family Dental.