It is our desire to provide every patient with the treatment they need. When patient’s no-show or break their appointment, it has a very negative effect on the dental team’s ability to comprehensively treat them in a timely manner. Please make sure you have provided us with the phone number(s) where we can best reach you during daytime hours.
As a courtesy to our patients, a text message reminder will be sent 30 days prior to their appointment. Patients will also receive a text requiring confirmation 7 days prior to the appointment and will have 48 hours to confirm. If it remains unconfirmed, our dental staff will attempt to call 5 days prior to the appointment. If the patient is unable to be reached, we will try to leave a message to contact our office. It remains the patient’s responsibility to confirm the scheduled appointment. If the appointment is not confirmed 5 days prior, the appointment will be considered unconfirmed and therefore will be canceled and taken off the schedule. For those patients that have confirmed their appointment, a final reminder will be sent the day prior to their scheduled visit.
If you are unable to reach us during business hours, please leave a voicemail with your name, date of appointment and your confirmation. We ask you to contact us as soon as possible if you are unable to keep a scheduled appointment. If you cancel your appointment within 24 hours of your appointment it is considered a no-show.
Patients with 3 or more no-call/no-showed appointments on their account will no longer be able to schedule appointments in advance for a period of six months. We will only allow you to schedule on a same-day basis should someone else cancel and an appointment becomes available. For inquiries regarding the availability of same day appointments, you can call any business day.